Procedures for merchandise return

The procedure to return a product in the event that the product must be returned to Intelec Marketing Inc. for repair or replacement, it is absolutely necessary to make a RMA Request Form to obtain an RMA number from the technical support dept. before the product is returned to us.

Upon receipt of the item (under warranty), our technical support department will determine if the product is defective and if so, we will replace it within shortest delay possible. Please, it's important to fill the RMA Request Form with all the possible information, invoice number and the reason for the return. The part numbers are on the invoice.

Instructions:

Once you have completed the RMA Request Form, please wait until an RMA number and the procedure has been issued by e-mail from our technical support before fowarding the merchandise to us.

Please ensure that all merchandise is properly packaged in its original Box (if available) and put in another box so that the goods will not be damaged.

Please ensure that the RMA Number Form you will receive by e-mail is inside the box before sending the product(s).

Freight will not be credited.

A 2% charge will be issued if the original Demo box is damaged or if goods are returned damaged after 30 days.

Return address

Intelec Marketing Inc.
Att: RMA dept.
2455 Ste-Marie
Mascouche, Qc, Canada
J7K 1M6

If you need assistance or you don't understand the procedure, you can :

Call us at (450) 474-4343 or 1-800-600-7840

Or

Write us an e-mail